They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Stay safe online. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Child safe is stuck off on my account despite it looking like it's active on my settings page. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Access your bills, diagnose faults and manage your package. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. VM has WebSafe enabled. com 194. Our free internet speed test checks your broadband speed in an instant. Browse Virgin Media Virgin Media Community. Compare deals today. Thanks for your response. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. The forum team are best placed to help further and issue has been. 6 - 6. com Address: 185. 8. Manage Your Account. Stay safe online. Web safe provides ultimate protection when using the internet. Parental controls block websites and applications that you think are unsuitable for your child. Mobile customers can also use the app to keep on. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Mobile customers can also use the app to keep on. 15-02-2023 21:11 - edited 15-02-2023 21:15. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. pc. Modem-only. If it’s not a technical issue you need help with then we’re here to support you on. Select Parental Controls in Virgin Media Web Safe. This is a fast and very easy trick that can work even if you're not a Virgi. No, then Web Safe is still on. Click the big on/off icon to connect. imap. Click on Plan and device. It's been like this since the account was prov. Manage Your. * Call costs may vary. Hi I have been using Websafe for some time but I noticed this morning (about 7. 168. on 27-07-2022 14:17. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. Joining in. . Once logged in you will see 2 filters; Virus Safe and Child Safe. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. gin. Hey @DavidCalla,. The Gamer Lounge. Following the above link still takes me to the new GUI. If you're a Virgin Fibre customer, when you register. However many mesh. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. VPN Apps for all devices and unlimited simultaneous connections. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Then follow the instructions on screen to finish your set up. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. Usually, malware is installed accidentally. com and we’ll look into them. com). VPNs we tested to unblock various forbidden resources. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). Click on My Apps then Web Safe. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. I can not access the Manage your websafe settings via my app or via my pc. 8 and/or 1. Virgin Media Web Safe allows you to restrict certain types of. 1 — the Internet’s. If you change the computer's network settings to use any Public DNS does that re-gains access. 1. Changes to our Acceptable Use Policy for Virgin Media Mail. Plug in all your devices. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. This problem has been running for over 2 months now. Any website unsuitable for children is blocked by default. We'll go over how to set up the filter, what. For Android: Settings >> Connections >> More connection settings >> Private DNS. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. com nslookup protonvpn. QuickStart, set up and connections. Learn how you can change Web Safe settings to turn Child Safe off. com IMAP Server. To get around this, you need to turn Web Safe off. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Some help would be greatly appreciated. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. QuickStart, set up and connections. To confirm private browsing is on, you will see the word inPrivate beside your address bar. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Changing network settings to use any Public DNS should re-gain full access for the device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1/help for specific device where Web Safe is not working. laptop. Navigate to the My Apps tab and select Web Safe from the menu. 1/help for specific device where Web Safe is not working. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. 0 Kudos. We created Web Safe for our customers to make browsing safety a no-brainer. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Find. 100 nslookup protonvpn. Browse Virgin Media Virgin Media Community. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. on 10-06-2023 13:58. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 99. -- I'm a Very Insightful Person, I'm here to share knowle. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Hoping someone can help. Does anyone know if there. Options. Try both Mac and Windows. 0800 052 9429 Virgin Media. Reset Hub password. IPCONFIG reports DNS servers as 194. Child Safe - Disabled. . I will send a private message - watch out for the purple envelope inviting you in. We would like to show you a description here but the site won’t allow us. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. 🙂 I'm sorry to hear that you're still experiencing this issue. . We give all our customers a complete, market leading security package called Virgin Media Security,. If you want to protect children, then click on the Child Safe filter. Virgin Media; My Virgin Media; Shop;. Access Virgin Media router settings in modem-only mode. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 25-02-2023 13:20 - edited 25-02-2023 13:25. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. Follow these easy steps: 1. Learn how you can change Web Safe settings to turn Child. a02. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Hey @DavidCalla,. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 5. Go to Settings > General, then tap Software Update. Manage Your Account. Options. Modem-only. Options. We give all our customers a complete, market leading security package called Virgin Media. 9. I cannot turn off web safe. I am also experiencing the same issue. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. laptop. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. org (returns an SSL error), and ProtonVPN. Hi , Thank you for coming back to us about this ongoing issue. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Access your Hub's configuration page - default web address: 192. Working for me on a VM connection (both with VM's DNS and OpenDNS). I keep getting the message seen in the attached picture. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. on 20-08-2018 08:53. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Re: Manage Websafe settings. If you would like the Web Safe settings changed, let us know as this can be a work around for now. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. I have a similar issue. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. b. If you want to know more, the updated sections are 6. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Just joined. 100. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. Child Safe is a known source of many problems. Doesn't seem to make a difference. 5. . If your site is blocked by a majority of ISPs, it may be that there is a. 8. com and we’ll look into them. Re: Websafe settings won't save. You can find more help with your TV settings on your box. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Thanks for the reply @jasoncartwright on the forums. The results of queries to the Virgin Media DNS server gave the following results. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. To check this, go to iOS settings > Local network > ON’. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. For a single one, you may be able to get an exemption. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Options. Go to the Plan and Device tab and click on Manage services. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. c. Welcome to the community and thanks for taking the time to post here on the forums. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Sign in Not. 5GHz is a less congested frequency, so you get faster. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. I cannot turn off web safe. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 100. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. . Add a new username and password. Thanks for confirming your details via private message . Here you’ll find all the help you need for Virgin Media related problems and issues. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 8K; 276;. Then click on Manage services. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. AtlasVPN: A fast and secure VPN that is great for streaming. I'll be in touch soon. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. New here. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. com 9. Toggle the button next to Child Safe option to turn it Off. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Not able to access websafe_setting page (able to go to update_profile page). Could it be a different situation, i. Browse Virgin Media Virgin Media Community. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. My Virgin Media app. 8. Options. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Could I request for some intervention from any of the admin to. Phone. My Virgin Media makes managing your account easier with all your information in one place. Email address. The message you get from the pc isthat "something has gone wrong on our side. You may want to start by seeing what your site report looks like using a tool like Blocked. Virgin Media Web Safe Log in to your My Virgin Media account. Try with Open. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. See full list on my. Virgin Phone Switchover. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. See. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Yes, It's Still Dangerous in 2023. 8. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. If, however, you're still experiencing the problem, please pop back to us. If you changed the computer's network settings to use any Public DNS does that re-gain access. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. pc. I tried to check the AS name as advised on the forum , here is what I found. Browse Virgin Media Virgin Media Community. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. You can manage your Web Safe settings easily and conveniently. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. ExpressVPN. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. I’ve tried the manual DNS trick but that didn’t work. Child Safe switched OFF but blocking sites. Can't disable child safe. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Back up your device using iCloud or your computer. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 1. I do not pay the extra £3 a month for the internet security. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Regards, Steven_L. Thanks for confirming your details via private message . I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Switched On Families. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Thank you. 9. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. They provide the functionality via the Websafe function linked above. Go to your browser settings and click Advanced settings. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. net [129. 88K views 5 years ago. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Home Phone. Working hard to help connect the nation, shop our offers and order online. Sign in . You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Account - Cable. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Networking and WiFi. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Any attempt bounces me back to my account page. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. I keep getting the message seen in the attached picture. I am trying to turn on the web safe settings but it's not working. . Select SPAM Settings. Welcome to the Virgin Media Community!. Customer since 1993. At Virgin Media, we pride ourselves on our parental controls. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). 168. , fortnite. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. 1. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. From there the Web Safe can be accessed and configured. virginmedia. ntt. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. For a single one, you may be able to get an exemption. Are you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)1. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. 0 Kudos Reply. I had a number of custom settings in place and now they are gone. My Virgin Media App. Try both Mac and Windows. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. If your websafe option is off, then the toggle will be greyed out. Free with ads. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 17-04-2023 12:57 - edited 17-04-2023 12:58. 162. Child Safe is a known source of many problems. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. More about Web Safe. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Changing DNS on your device is the best option VM have other DNS 194. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. If your websafe option is off, then the toggle will be greyed out. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. We created Web Safe for our customers to make browsing safety a no-brainer. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. Web safe provides ultimate protection when using the internet. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. com Virgin Media takes online safety seriously. Virginmedia. Manage Your Account. 1. Looks like it's not toggling off / on at virgin media end. Any website unsuitable for children is blocked by default. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Sorry to hear that you're still having problems with this after a few weeks. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Select Help. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. on 20-08-2018 08:53. . Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. SpeedAccess Virgin Media router settings in modem-only mode. 220) in case it's a local DNS issue. Learn more Hav. QuickStart, set up and connections. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. When I attempt to change my websafe settings, the following message comes up. . Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I've switched it off and on multiple times - 5019860. Virgin Media help and support. com). IMAP Security. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. 159. This is so annoying as it seems as no one can help you over the phone. Virgin Media takes online safety seriously. on 23-05-2023 15:19. It's says page isn't available.